⭐ - December 13, 2021 - Steve
I want to share a bad experience with Silver Tree of Austin, TX, and its owner, Silvester, who snapped and cursed when the homeowner had concerns about his work.
Significant issues with Silver Tree are as follows.
(1) Undisciplined crew:
The crew stopped working after Sylvester left. They ate and lied down in the yard.
(2) Not doing the work in the written quote:
We had to stay outside to ask his crew to trim and cut back the overhanging branches.
(3) Cursing at homeowner:
When I called Sylvester and calmly stated my concerns, suddenly, Sylvester became irate and started cursing; then, he abruptly hung up the phone on me. Then he and his crew left without addressing my concerns.
Note: I paid the total amount to avoid further interaction with Sylvester despite the unsatisfactory work and cursing.
Silver tree was amazing from the initial estimate reach out to the end of the job. They were extremely prompt, receptive, had very competitive pricing, immediate scheduling, and completed the job on time to my full satisfaction. Additionally they knew how to prune my palms (which is not common knowledge for most central texas tree services). More
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